FAQs( frequently asked question)

We’ve gathered some of the most common questions customers ask to make your shopping experience even easier.

1. How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days, while international orders may take 10–20 business days depending on customs.

2. Do you ship worldwide?
Yes, LIVLUX proudly ships worldwide. Shipping costs and delivery times may vary depending on your location.

3. What if my order arrives damaged?
If an item is damaged in transit, please contact us within 48 hours with photos of the product and packaging. We’ll resolve it quickly with a replacement or refund.

4. Can I return or exchange an item?
Absolutely! Items can be returned within 14 days of delivery if unused and in original condition. For exchanges, please contact our support team before sending items back.

5. How do I track my order?
Once shipped, you’ll receive a confirmation email with your tracking number and a link to track your delivery status in real time.

6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment options at checkout.